Please read carefully. Acceptance of these shipping terms is a condition of placing an order with ASTERO SHOP.

7.1 Order Processing Time

All orders require 1 to 3 business days of processing before they are handed to the shipping courier. This period covers order verification, quality control inspection, and packing at our fulfilment facilities. Processing time is separate from, and in addition to, courier transit time.

7.2 Transit Time

Once your order is handed to the courier, transit time varies by destination and shipping method, as shown at checkout. Total estimated delivery time = Processing Time (1–3 business days) + Courier Transit Time.

7.3 Acceptance of Processing Time

By placing an order, you expressly acknowledge and accept that the 1–3 business day processing period is a standard, disclosed condition of purchase. Waiting during the standard processing window does not, by itself, constitute a valid ground for order cancellation, chargeback, or refund request. This clause does not affect any separate, non-waivable statutory right of withdrawal available to you under Section 5.2 of our Return & Refund Policy, or any right arising from a shipment that is lost, or delayed beyond a reasonable additional period past the maximum disclosed timeframe.

7.4 Customs Duties, Taxes & Import Charges

ASTERO SHOP ships internationally from overseas logistics facilities. Depending on your destination country, your order may be subject to customs duties, import taxes, VAT, or clearance fees levied by your local customs authority. These charges are determined solely by your country's regulations, are entirely outside our control, and are the sole responsibility of the customer. Such charges are non-refundable, including where an order is refused at customs or returned to sender for non-payment of duties.

7.5 Incorrect Shipping Information

ASTERO SHOP is not responsible for delayed or failed deliveries resulting from incomplete or incorrect shipping information provided by the customer at checkout. Please verify your address carefully before completing your order.

7.6 Lost or Stolen Packages

Once a package is marked as "delivered" by the courier's tracking system, ASTERO SHOP is not responsible for packages lost or stolen after delivery. We recommend having orders delivered to a secure address.