How long does it take to process my order? All orders require 1 to 3 business days of processing time (quality control, packing, and handling) before they are handed to the courier. This is separate from transit/shipping time. See our Shipping Policy for full details.
How long does shipping take once my order ships? Transit times vary by destination and are provided at checkout and in our Shipping Policy. Total delivery time = processing time + transit time.
How do I track my order? Once your order has shipped, you will receive a confirmation email containing your tracking number and a direct link to track your package. Please allow up to 48 hours for the tracking link to activate.
What payment methods do you accept? We accept Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with 256-bit SSL encryption.
Can I change or cancel my order after purchase? Order changes or cancellations can only be requested within 20 minutes of payment confirmation. After this 20-minute window, your order enters our automated fulfillment process and can no longer be modified or cancelled. See our Cancellation Policy.
Can I return an item if I simply don't like it? Our return policy depends on your country of residence and the applicable consumer-protection rules; please review our full Return & Refund Policy, which explains the applicable window, conditions, and procedure in detail.
My item arrived damaged or defective — what do I do? Contact our support team within the timeframe specified in our Return & Refund Policy with your order number, clear photos of the item and its original packaging, and a short video clearly showing the defect. Our team will issue a Return Merchandise Authorization (RMA) if the claim is approved.
Will I be charged customs duties or import taxes? Possibly, depending on your destination country. Any customs duties, import taxes, or clearance fees are the sole responsibility of the customer and are non-refundable. See our Shipping Policy.
Do you ship internationally? Yes. ASTERO SHOP ships to the European Union, the United Kingdom, the United States, and a wide range of additional international destinations.