Return & Refund Policy


Please read this policy carefully before requesting a return or cancellation. By placing an order with ASTERO SHOP, you acknowledge and accept the terms below.

5.0 Order Changes & Cancellations

Order changes or cancellations can only be requested within 20 minutes of payment confirmation. After this 20-minute window, your order enters our automated fulfillment process and can no longer be modified or cancelled under any circumstances.

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5.1  ASTERO SHOP Voluntary Return Window 

  • STRICT 7-DAY WINDOW: Return requests are accepted exclusively within 7 calendar days of the official delivery date provided by the courier. After this period, the order is final and no return, exchange, or refund request will be considered.

  • NO BUYER'S REMORSE: To keep our prices competitive and our logistics efficient, we do not accept returns, size exchanges, or refunds for change of mind, "no longer wanting the item," or purchasing errors made by the customer. Returns under this Section 5.3 are considered solely at ASTERO SHOP's discretion and may be declined.

  • Goods must be unused, unworn, unwashed, with all original tags and packaging intact, and accompanied by proof of purchase.

5.2 Defective or Damaged Items — Mandatory RMA Procedure

All claims regarding a defective, damaged, or materially incorrect item — whether raised under Section 5.2, Section 5.3, or under a separately applicable statutory legal guarantee of conformity — must follow this procedure:

  1. Contact our support team within 7 calendar days of delivery.

  2. Provide: (a) your order number, (b) clear photographs of the item and its original outer packaging, and (c) a short HD video clearly and unambiguously demonstrating the defect.

  3. Our team will review the claim and, if approved, issue a Return Merchandise Authorization (RMA) with a unique reference number and return instructions.

Claims submitted without the required photographic and video evidence will not be approved. Any package shipped back to us without a valid, pre-issued written RMA number will be refused on arrival and may be destroyed, at the customer's cost and without further liability to ASTERO SHOP.

5.3 Return Shipping Costs & Return Location

If a return is authorised under Section 5.2, 5.3, or 5.4, the following applies:

  • Except where a defect is confirmed to be attributable to ASTERO SHOP or our manufacturer, all international return shipping costs are the customer's sole responsibility and are non-refundable.

  • Returns must not be sent to our registered office in Italy. All authorised returns must be shipped, at the customer's expense, to our Overseas Logistics Hub, at the address provided in your RMA confirmation email.

  • Any customs duties, import taxes, or clearance charges arising from the return shipment are the customer's responsibility and will not be reimbursed.

  • Packages returned without a valid RMA, sent to the wrong address, or sent freight-collect (duties unpaid) will be refused.

5.4 Refunds

Approved refunds are issued to the original payment method within 14 business days of the returned goods passing our quality inspection at the Overseas Logistics Hub. Original or return shipping costs are refunded only where required under Section 5.2. ASTERO SHOP reserves the right to deny a refund, or to issue a partial refund, where returned goods show signs of use, damage not present at the time of dispatch, or missing components/packaging.