Return Policy
14-Day Right of Return
You may return your order within 14 days of delivery, for any reason, no explanation required — in line with EU consumer protection rules.
How to request a return
- Email us with your order number
- You'll receive return instructions within 48 hours
- Ship the item back in its original packaging, unused
- Your refund is processed within 14 days of us receiving the return
Who pays return shipping
Return shipping is covered by the customer, unless the item arrived damaged or incorrect — in that case, it's on us.
Damaged or faulty items
Contact us within 48 hours of delivery with a photo of the issue, and we'll arrange a free replacement or full refund.
Refunds
Refunds are issued to your original payment method within 14 days of us receiving your return.